Case Studies

Insurance Software Testing Service

The project focused on testing a comprehensive pet insurance platform designed for an Australian-based insurance provider, covering policy management, claims handling, and pet healthcare services.
Domain

Insurance

Country

Australia

Type of Testing

Exploratory Testing, Regression Testing, Functional Testing

CHALLENGES FACED BY THE CLIENT

The client lacked a dedicated testing setup and struggled with complex data management and time-consuming validations

Lack of Dedicated Testing Setup

Lack of Dedicated Testing Setup

Although the client had a skilled development team, they lacked a structured testing infrastructure. This created inefficiencies and increased costs, pushing them to seek a specialized QA partner and eventually connect with Testvox.

Data and Testing Complexity

Data and Testing Complexity

The client faced difficulties managing diverse test data across payment modes and APIs, causing mismatches, security concerns, and production defects. Manual validation of rating calculations for different pet categories was also time-consuming, where even small errors affected accuracy and delayed releases.

SOLUTIONS BY TESTVOX

Testvox enhanced accuracy and compliance by deploying domain-focused QA engineers, managing frequent requirement changes, and implementing robust test data strategies.

Specialized Domain Test Engineers

Specialized Domain Test Engineers

Testvox deployed experienced QA professionals with expertise in insurance and financial services testing. Selected from a strong talent pool, they integrated with the client’s agile development team from day one. Their focus was on validating policy workflows, premium calculations, and claims processes, ensuring accuracy and compliance with industry standards.

Streamlined Requirement Change Management

Streamlined Requirement Change Management

Frequent regulatory and product rule changes were systematically documented and aligned with evolving test cases. By maintaining clear traceability between requirements and test execution, Testvox minimized rework and ensured that policy issuance, renewals, and coverage eligibility rules were validated without delays, keeping releases consistent.

Robust Test Data Management & Data Mapping

Robust Test Data Management & Data Mapping

To overcome fragmented data challenges, Testvox implemented a structured test data management strategy. Dedicated QA resources collaborated with developers to generate realistic datasets covering payment modes, API transactions, endorsements, and notifications.

Key OUTCOME

Testvox enhanced efficiency, strengthened client collaboration, and delivered measurable results with 500+ test cases and 5X improved application performance.

Strengthened Client Collaboration

Testvox not only improved processes and functionalities but also fostered a stronger work culture within the client’s internal teams. This collaboration led to additional project signings and a long-term partnership.

Tangible Impact Delivered

Testvox delivered measurable results by creating 500+ comprehensive and well-documented test cases, ensuring complete application coverage. Through rigorous functionality testing, the team achieved a 5X improvement in efficiency, significantly boosting performance and reliability.

Working with pet insurance web application project was a great experience. Managing evolving requirements was challenging, but we ensured their test cases stayed updated and aligned with changes. Test data management was crucial due to complex payment modes and APIs. Testvox implemented effective practices to handle data securely and accurately.
ANJANA PRAKASH Senior Test Engineer at Testvox
UPDATES

Chime in on some Testing updates here