Boku fintech app was tightly integrated with local mobile apps, and conducting testing in the target markets required a deep understanding of the regional user base, cultural nuances, and market-specific requirements.
Difficulty in Hiring
Initially, Boku attempted to hire mobile app test engineers directly. But they faced difficulties in securing candidates for short-term contracts ranging from 6 months to one year. The recruitment process proved to be time-consuming and arduous. Seeking an alternative, the client explored working with freelance websites. However, they faced issues with freelancers' lack of commitment and communication delays, which adversely impacted project timelines.
Managing SPOCs from different countries
The need to accommodate different Single Points of Contact (SPOCs) from various countries due to the importance of having resources physically present in the specified countries to assist in the effective testing of different wallet transactions was the main challenge faced by Boku. The transactions with clients like Shopee from the Philippines and Nequi from Colombia required specific testing procedures for diverse scenarios and platforms.
Different Time Zones and languages
Different time zones in different countries was a challenge regarding testing of the transactions being done with the support of SPOCs from those countries. This required streamlined coordination to ensure thorough testing. Also, the different languages spoken by SPOCs from different countries demanded the need of proficient testers experienced in testing a multitude of applications.
