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Case Studies

Seamless User Experience for an Eyewear eCommerce Platform

The platform is a luxury eyewear eCommerce destination in the Middle East, offering premium designer collections and exclusive brands. With over 150 stores across 5 countries, it blends fashion with state-of-the-art eye care. Customers can explore curated eyewear styles, book eye tests, and enjoy seamless online shopping with secure payments and delivery.
Domain

E-commerce

Country

MENA Region.

Type of Testing

UAT, Integration Testing, End to End testing

Challenges Faced by the Client

The client wanted a strong E-Commerce setup and chose to outsource both development and testing. They needed experienced QA engineers and a flexible team to keep the platform reliable and scalable.

Establishing a Strong eCommerce Process

Establishing a Strong eCommerce Process

With a 90+ year legacy, the client needed to modernize and strengthen processes to compete in the digital commerce space. Development was outsourced to a reputed eCommerce partner, while testing was entrusted to an independent QA vendor to ensure reliability and scalability.

Need for Skilled QA Resources

Need for Skilled QA Resources

The client required 5–8 qualified QA engineers with strong eCommerce expertise to manage complex workflows. Additionally, they needed a structured testing process, flexible scaling of resources, and continuous validation of integrations to support their long-term digital growth.

Modules Tested by Testvox

Testvox ensured the eCommerce platform delivered a secure, reliable, and seamless shopping experience with accurate data flow, smooth order processing, robust integrations, and consistent performance across web and mobile.

ERP, OMS & Data Synchronisation

ERP, OMS & Data Synchronisation

Validated order management workflows, data integrations across storefront and backend systems (Saleor, Sanity, Macula, Akeneo), and SEO functionalities for accuracy and consistency.

Lens Configuration Module

Lens Configuration Module

Tested prescription lens selection, uploads via multiple channels (storefront, backend, email), and ensured smooth validation through the complete order flow.

Cart, Checkout & Promotions

Cart, Checkout & Promotions

Verified checkout functionality, coupon/discount applications, payment security, and smooth order placement without errors.

User Accounts & Fulfilment

User Accounts & Fulfilment

Checked account creation, login, prescription history, saved cards, and order tracking from placement through to delivery confirmation.

Mobile App & Cross-Platform Compatibility

Mobile App & Cross-Platform Compatibility

Ensured seamless user experience on iOS and Android apps, with consistent performance across website and mobile platforms.

Reporting, Integrations & Notifications

Reporting, Integrations & Notifications

Covered end-to-end order flow including returns, exports to SFDC Data Cloud, API testing with Algolia for accurate search, product export/import, and validation of email/SMS templates with correct order details.

Outcomes & Business Impact

Testing improved platform reliability and gave the client a flexible QA model to support growth and scalability.

Improved Platform Reliability

End-to-end testing ensured smooth order processing, accurate data flow, and secure transactions. This built customer trust and reduced errors across both web and mobile platforms.

Scalable QA Engagement

With a dedicated team of skilled QA engineers, the client gained flexibility to scale resources as needed. This supported faster releases, stronger processes, and long-term growth in their eCommerce journey.

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