The client faced two primary challenges: ensuring the smooth functioning of payment systems for local users in Bangladesh, and addressing localization and usability to meet the needs of Bangladeshi users.
Payment and Transaction Challenges
As part of their expansion into the Bangladesh market, the client faced significant challenges with payment systems. They needed to ensure that in-app purchases, Google Play Store transactions, and local payment methods worked seamlessly in the new region. The client required Crowdsourced Testing to verify if users in Bangladesh could successfully perform payments using Bangladeshi bank accounts, debit/credit cards, and local payment gateways. Additionally, OTP verification for both the app and bank OTPs had to be rigorously tested to ensure secure and smooth transactions for local users.
Localization and Usability Testing
The client also needed to address localization challenges, ensuring that the app’s features were fully adapted for Bengali-speaking users. They sought Crowdsourced Testing to understand how local users would interact with the app, particularly around new features and in-app purchases. This required evaluating the local consumer mindset and ensuring the app’s usability met the expectations of Bangladeshi users. Test engineers were tasked with checking if the app’s features, including account creation and onboarding processes, aligned with the preferences and behaviors of the target market.
