Understanding the developer’s mindset and addressing conflicts with QA are crucial for fostering better communication and achieving win-win situations. In instances where there is a disagreement on a bug fix, it’s essential to convey the impact of the issue on the end user experience rather than dismissing it as an edge case or minor concern.
Developers often focus primarily on the technical aspects and code implementation when reviewing reported issues, sometimes missing the broader picture and business implications. To ensure effective two-way communication, both developers and testers should strive to speak the same language, despite their different perspectives and roles.