Crm Testing

Apart from its ease of use, the software delivers many benefits

• Better data organisation i.e. it imports the customer details into the software and it starts tracking all the sales and engagement with a particular customer.
• Communication with the customers will be enhanced better i.e. remainders will be automated and email will be shown as a template.
• It can be used to manage the business relationship, business practices and business process.
• The monthly or weekly target of the team can be analysed from the software.
• CRM saves a lot of time on repeating the same steps over and over again when a new customer arrives.
• It reduces the crack between the customers.
• It helps in developing customer relations by enabling our team to respond quickly to their queries. We can manage to make them feel as a priority by easily tracking their problem.

Data quality and integration testing

• Verify the data entered is correct.
• Check if there is any duplication of data.
• Check if there any data is missing.
• Check if there is any misplacing of data.
• Verify that the search bar works totally fine.
• Check whether other systems are properly integrated with CRM.
• Date format.
• Validation of dates.
• Sorting orders.
• Reliability and accuracy.

The following functions should be tested

• What happens to the software when internet connection is lost.
• Accessible to hidden datas.
• Access level.
• Transaction process.
• Tax details.