The Customer Relationship Management software, used for analysing customers, helps in enhancing customer interaction. The primary goal of this software is to improve business relationship with customers through retention and acquisition.
Apart from its ease of use, the software delivers many benefits
CRM software testing means testing the user’s ability to use the software. In user ability testing we have to check that the software functions in all types of browsers. Mobile app testing and web app testing can be used to check the functioning of the software in mobile and web. We have to check that the font size and the color of the font used in the application is correct.
Performance of the application or the software needs to be tested to ensure its compatibility.
How the software responds to an increase in the number of users should be checked. It must be ensured that there is no slowdown in the app performance and no difficulty for the users to use the application. Response time along with Peak Time, Reliability and Scalability should be checked.
Need to be performed because the customers data is confidential and security should be analysed.
Functional testing is carried out to ensure that the functions correctly match with the functionalities of the application. It is essential to check for any mis-functions in the software.
The following functions should be tested